Customer Quotes

Sept 07, 2018

Via PDF letter

See attached AHRC Letter

D. Allen
Director of Residential Services AHRC Nassau

 

Sept 19, 2017

Via Facebook, , 4 star review

We made the right choice in selecting Golden Touch Transportation to take our wedding guests between Queens and Manhattan so we could attend a Broadway show as a group on the evening of our daughter’s wedding. The 36-passenger coach bus showed up right on time at both locations, and transported us all safely so we could enjoy this last event of the wedding day. Everything was provided as promised, and I appreciated that the quoted price included the taxes, tolls and gratuity for the drivers. I want to say a special thank you to Maureen King for calling me personally when I had concerns about scheduling due to the fact that we had no flexibility in timing. She calmed my anxieties, answered all my questions, and delivered what she had promised.

Shari

 

May 17, 2017

Josephine,

It was terrific. Excellent service - again! Thank you so much. !!

Best regards

Una.

 


Feb 9, 2017

Julian,

Many thanks to Golden Touch and Anthony #1403. I was in Manhattan as the Feb 9 blizzard started. Anthony was very helpful and helped a desperate pilot find his way to JFK for an escape from New York. I have sent a note to our transportation rep at our pilot's union, ALPA, regarding this positive experience. Also, have been using the UTS app and find it very useful for crew pickup.

 

Best regards



David P.

 

Jan. 31, 2017

Julian,

I imagine the majority of the emails you address are customer changes, questions about pick up/drop off times, etc., etc., Tonight I wanted to let you know the two gentlemen who managed our hectic schedule this evening were on time, courteous, professional and we appreciated their ability to help maneuver through traffic on our store visits and keep us on schedule. Please make sure that their manager receives this email and let the guys know they made the evening a success. (I know we have a couple more days, but worth mentioning… Job Well Done)

 

Cheers.



Chris

 

Sep. 26, 2016

All,

Wanted to thank you again for the fantastic service I had received earlier with your company traveling to Xfinity Theatre. It was absolutely seamless and I’ve recommended Golden Touch to all my friends.

 

Thank you for your time and consideration.



Sean S.

 

Sep. 12, 2016

Hello,

My wife and I would like to pass on our sincere thanks for returning our rucksack to us that we left in one of your cars at JFK on the 3rd September (confirmation number 4260803062). Cannot thank your employees enough for first of all after a mix up re pick up times (not your fault) getting us to JFK in time for our flight and then when we discovered that we had left the bag confirming with us that the driver had our rucksack and then arranging to have it FedEx back to us in the UK. We enjoyed our journeys to and from the airport in your cars - your drivers were very courteous and helpful please pass our thanks on - appreciated!!! Next time we are coming to New York will be sure to book yourselves and will recommend to friends/family. Will also add a review on your Facebook page.

 

Thanks again 

Kind regards

Phil & Michelle H

 

Nov. 23, 2015

Hi Julian

I owe you a HUGE thank you. You have been so incredibly helpful this last month and I am thankful for how flexible you have been with us. I know how stressful and crazy it has been and it does not go unnoticed how easygoing and accommodating you were. I have highly recommended you to my colleagues and will contact your manager with the same high regards. This will definitely not be the last time we are in need of Golden Touch’s services and I hope this is the start of a great working partnership.

Thank you again!

Jess
Sept 21, 2015

Hi Josephine and Maureen!

just received a call from Jack Glanzer (Bus to Central Park for 16 year olds party) to thank me for the wonderful service you provided. He’s a regular client and I appreciate your assistance.

Once again Thanks!

K. Walden
Aug 16, 2015

Julian

Good morning. We had a great wedding day and are very thankful for your assistance with our bus rental. We are looking forward to booking with your company again and I will make sure I contact you for assistance. Have a great day and thanks, again.

Thanks

M. Quigley
June 23, 2015

Dear Tom,

I had the privilege once again, of being the senior officer travelling to New York with the JACK’s Pack charity in this our tenth year. Once gain The Golden Touch Coaches provided the transport for the officers and staff taking part to and from JFK Airport as well as transportation to and from the Plane Pull fundraiser, also at JFK. On behalf of the senior leadership team and all the members of the Pack I would like to place on record my sincere thanks and warmest admiration for the assistance you gave us. Your support directly assisted in several ways primarily, by assisting us in keeping down the additional costs we were able to direct more money to the primary aim of the charity, research into the cause of and a cure for Neuroblastoma. I offer the sincerest gratitude from JACK’s Pack 2015 in the knowledge we could not do this without you. I would be grateful if you bring my thanks to the attention of the drivers who assisted us. As with every year their approach was outstandingly professional. 

Yours sincerely

 

Peter Terry Deputy Assistant Commissioner
May 17, 2015

Hi Julian

Thank you for setting up the reservation. Arianna Steckers referral was spot on :) Golden Touch delivered ... Literally !

 

D. Guthrie
May 14, 2015

Hi Bernadine,

I wanted to take a moment to thank you so much for the wonderful service your company provided us for the conference we attended last week. Our company is in California and I asked for a recommendation from a friend who referred me to Golden Touch Transportation.... and you didn't disappoint! Although I did not attend myself, the feedback I got from everyone was that they were so impressed by the shuttle service they received. Thank you again!!

 

K. Lewis
April 22, 2015

Julian

“I want to say that the service we received in March with our first group was the best airport shuttle experience I have ever had! This was true both on the arrival and departure. From our arrival at LaGuardia to the drop-off on our return to the airport it was the smoothest and most pleasant and positive experience. I am looking forward again tomorrow and then on the return on Sunday to that “Golden Touch” experience!”

 

H. Todd
April, 07, 2015

Hi Connie, 

 I had FA Hambas come to see me a few minutes ago to tell me about Henry your driver here today on the Lot 12 bus. He is aware of his surroundings and looks out for our crews. Our FA was frantically looking outside of the window to make sure her lights were off. Without her asking, he said “Don’t worry they’re off.” He showed great customer service skills and care for our FA’s getting to the terminal on time. 

We appreciate his kindness.

R. Santiago
JFK Flight Services
March, 07 2015

Anthony, the trip was excellent, everything was perfect. My boss says to thank you very very much for all the help and that everything was great, your personnel was very kind and friendly!!

Thank you for all the wonderful help!

Take care!

Jennifer Valdez
Administrador de Logística de Tripulaciones
February, 05 2015

Hi Luis,

To sum it up quickly: The service was awesome. We had you for the airport transfer, and tried two different bus companies for domestic travel. You were the only bus charter with a driver arriving on time. The others had a delay for about 30-45 minutes. This is awesome, and I want to thank you again. The luggage fit perfect, and both drivers were friendly and very professional. This is a A+ rating from our side. At this point I want to ask: Do you provide service for domestic travels as well? We went from NYC to Philadelphia, to Washington and back to NYC. As we will offer a group travel in the next year again, we would love to come back to you for your service.

Best, Stefan
January 27, 2015

Julian,

A short note to thank you, your company and most importantly, your drivers who ferried all our guests from point to point the day of my daughter’s wedding: Sat Jan 17. The equipment was impressive, the drivers very professional and all was wonderful. A special note of appreciation re Camillo ( Sprinter driver ). Whatever I asked, it was “no problem” and it wasn’t. Whatever he said, happened. My comfort level couldn’t have been better. Your working with me, even with the changes that seemed to happen continuously were never a problem and for that I am grateful. Rest assured, we will recommend your company to any and all. Thanks again Julian, and please convey my appreciation to your drivers Camillo, Ralph and James. They are the face of your company and they represented GOLDEN TOUCH well.

Sincerely, G. Walker
January 8, 2015

Hi Julian

Happy New Year and thank you so very much for arranging for our day at the Bronx Botanical Garden on Dec. 26. I tried to call you but didn’t have the correct exchange number…I couldn’t hear it well enough and I’m so sorry because I really did want to tell you how great the day was and all thanks to Golden Touch! Our driver was terrific and everything about our dealing with Golden Touch was smooth and gracious — all thanks to you. So please accept my apologies for such a tardy note and mostly, please accept my gratitude from our whole family! You made what could have been a really complicated day into one of ease and joy!

Best wishes to you in 2015, Veronica

 

November 12, 2014

Dear Tom and Jim,

I would like to send my gratitude and thanks to GTT team that handled this special first class transportation We didn’t get this order on time and your team managed to arrange the transportation quick enough to minimize the crisis we had with them.

Sincerely, Gil
November 12, 2014

All,

Thanks you for getting the issue resolved as fast as you did. My wife and I had a great weekend in NYC and I have to say the treatment we received from both drivers was excellent! Thanks,.

Sincerely, David Escalante Sr. Manager Airport Operations Automation
October 31,2014

Good Morning Paula...

I just wanted to provide you with feedback on the multiple group transfers that I arranged for you for my recent Trogden Cruise Group (Reservation Number(XXX) while in NYC.

I just cannot say enough about the EXCELLENT service provided by GoldenTouch Transportation!!! I was somewhat nervous about navigating my group of 30+ through NYC and three separate transfers but your company made my 30+ trip and all of our transfers almost effortless.

I just want you to know how incredibly impressed I was with the timeliness and courtesy provided by all drivers. The service provided was exceptional and I just want you to know that I have personally recommended you on a variety of travel agent group sites (social media) that I participate on.

Please extend my gratitude to the company/drivers and know that you will always be my preferred transport company in NYC!!!

Best Regards,

Kathy Trogden, ACC Owner - Experience Travel Network
 

Anthony, THANK YOU AND YOUR STAFF SO MUCH FOR EVERYTHING!!! You can't redo moments/experiences like we had...and it was perfect, I am forever grateful. May your God bestow all the blessings you and your staff deserve! Happy Holidays!! P.S. Please share with our drivers Ali and Carlos!

 
Tuesday, March 04, 2014

Hi Kim,

Enclosed please find a little something extra for all of your wonderful help on the day/night of our event at Taste of the NFL.

I absolutely could not have done it without you! You were my sanity that evening and were amazing at keeping everything moving and doing crowd control.

Just so you know, I have also sang your praises to Julian and Maureen and shared with them how great you were and how impressed I was with your work.

Golden Touch will certainly be my choice for services in New York again, and I hope that we can work together again in the future!

I hope that winter decides to leave soon and that you have an awesome spring in New York!

Take care and make good use of that apron!

Doug
December 31,2013

Gentlemen/ Ladies:

Re: RoundTrip: Saturday, December 28.. 2013 From Long Island to Rockefeller Center/NYC

On behalf of Alpha Kappa Alpha Sorority, Inc., Theta Iota Omega Graduate Chapter, we would like to commend your entire staff for an no stress, wonderful experience when making arrangements for a day trip into New York City from Long Island for a group of young ladies/seasoned women.

From the making of the reservations with Jeremy to speaking with Tiffany about a pair of lost leather gloves, the sen-ice was outstanding! I had a woman actually crying about the fact that the driver found her gloves and actually turned them in for her to pick up from your office.

You have certainly won my heart and trust. We shall call on you for all of our transportation needs in the future beginning with the month of February 2014. 1 will be contacting you directly. Once again, thank you for making this trip such an enjoyable experience. By the way, the drivers were courteous, drove in a safe manner and knew exactly where they were going—what a pleasure.

Very truly yours, Mrs. Deborah Brandon-Santiago
Tuesday, December 17, 2013

The driver on I believe # 2443 on Dec. 17, from Laguardia to Port Auto. Was amazing. Helpful, courteous, and an especially best first person to meet upon coming to NY. I did not have anything smaller than a $20 for a tip, and feel bad about not tipping him.

from RoRo
Monday, December 16, 2013

Hi Anthony!

Sorry for not getting back to you sooner...we didn't end up needing a vehicle on Saturday but Friday and Sunday were AMAZING!! Ali and Carlos were so awesome and patient! Please give them the kudos they so deserve and making this experience so wonderful for my cousin and all the others! Thank you personally for being so understanding and patient with me. I know it would be very easy to treat this like just a job and provide transportation but you relieved my stresses and employ drivers with kind and patient dispositions. Reading reviews while searching for a company to use was scary as the transportation/condition of the vehicle/driver could make or break a good time!! You and the team definitely fulfilled everything I hoped this weekend would be...and the bride-to-be was ecstatic! If I ever need or know someone that needs car service in NYC be assured I will recommend you all with rave reviews!! Here's a pic of 14 of the 17! :)

P.S. Hope you had fun in the snow!!

Forever grateful, Judy J
#
Tuesday, October 15, 2013

Hi Stan and Paula,

Thank you both for the great support you gave this project last week. I know there were many moving parts and changes, but you did an amazing job – thank you.

I look forward to hearing from you and the opportunity to work with you again in the future.

Thanks, Nevil Eastwood Director – 2013 Jimmy and Rosalynn Carter Work Project
Monday, October 7, 2013

Dear Maureen,

On behalf of the entire Professional Convention Management Association, I would like to express our sincere gratitude for your participation and support of the 2013 PCMA and PCMA Education Foundation Fall Joint Board Meetings in New York City. The time, energy and dedication you provided played an integral role in making this meeting a tremendous success!

Thank you very much for your hard work in arranging all of our ground transportation needs!

Through your efforts, the 2013 PCMA and PCMA Education Foundation Fall Joint Board Meetings elevated the networking experiences throughout the meeting.

We truly appreciate your continued support and look forward to seeing you at future PCMA events.

Sincerely, Deborah Sexton President and CEO, PCMA
Tuesday, April 23, 2013

Hi Josephine and Liza!

On behalf of Opening Act's staff and students, I want to thank you so much for making last night's Benefit Play Reading a HUGE SUCCESS!!!

We are so, so grateful for your partnership - together we are making a HUGE difference in the lives of so many deserving NYC teens, and yesterday was a true testament to the transformative power of the arts. I'm so glad Golden Touch Transportation was able to share the evening with us as sponsors of the event!

I hope you enjoy the below photo of the THE GLINT cast, creative team, and most importantly, students! (More photos to come!) Thank you again for all of your support! We are truly honored to have Golden Touch Transportation be a part of the Opening Act family.

#
Most sincerely, Kate Perkins Deputy Director, Opening Act
Thursday, January 17, 2013

Hi Josephine.

I am so happy to report that Golden Touch has made good on their promise to correct the issues we were having and improve service. Both ships report that in all the years of sailing into NY, they have never had a better experience than they have had recently with Golden Touch.

Thank you Josephine for all you have done to listen to your customer, address your customer’s concerns and improve the level of service to one of excellence.

Whatever your team is doing, please tell them to keep it going!

Linda
Wednesday, September 19, 2012

Bernadine:

I just wanted to thank you for your excellent customer service! From the very beginning to the end you were very professional and handled all of the problems that I presented and I very much appreciate that. The issue with the credit card has been resolved so the accounting department has done what they needed to do as well. I will be sure to mention your company's name to anyone looking for transportation in the New York/New Jersey area and I will certainly call your number again! Again, thanks!

God Bless!

 

Donna Hendrick
Monday, July 16, 2012

Dear Liza,

On behalf of the Captain, I'd like to thank you and the GTTNY Team for your outstanding support to the First Lady's Aircrew! Every aspect of GTTNY's support was courteous and professional, from your initial planning thru to the Duty Manager's and the Drivers. Please extend our thanks to everyone at GTTNY for their superb customer support and professionalism. We look forward to working with you again in the near future!

 

With High Regards, MR. BAKALIAN CTR, DCANG
Monday, July 16, 2012

Dear Liza,

Dear Josephine,

We would just like to thank you and your staff at Golden Touch, particularly Bernadine Campbell, for the wonderful job you did putting together such a successful shuttle program between our 600 Northern Blvd. location and the lot across the street at Leonard's; especially with such little notice to prepare. The driver, Ali, did a great job and the tenants were very appreciative of the service.

We look forward to working with you in the future and thank you again for all your efforts.

Kind regards, Stacey Sonenfield Schmergel Enterprises Corp.
Monday, June 11, 2012

Maureen,

Just wanted to put in writing how amazing Golden Touch has been for us all these years. But even more so this year.

For the first time I did not receive one phone call or email asking me about the buses and vans. It made everything go so smoothly on the show. Luis and Nelson were wonderful, delightful and professional. They figured out a routine with my assistants that worked brilliantly.

Again my heartfelt thank you and looking forward to next year.

Production Supervisor Tony Awards
June 04, 2012

Hi Stan!

NYSNA has had a very positive experience with Golden Touch. Not only were they easy to deal with, professional in handling our business and punctual in meeting our members' transportation requirements....they were able to pull together a fleet of vehicles to meet our needs within one hour.

We highly recommend Golden Touch as the vehicle to meet your organization's needs.

Thanks Stan!

Bevin Tracy, CMP New York State Nurses Association
April 18, 2012

Hi Stan!

Just wanted to send a big thank-you to you and your team! The shuttle bus and the assistance from Jorge was the best money we spent! It allowed us to have a stress free start and finish to our trip!

We loved the city and thoroughly enjoyed ourselves. It was a bit of sensory overload, but we were so impressed with everything. It is a beautiful city.

We hope to come back for another Tartan Day Parade and enjoy the city again!

Thanks so much for all your assistance!

I've attached photos of our band marching in the parade!

Regards, Pauline Steven Secretary Forest Legion Pipe & Drum Band
Friday, April 13, 2012

My company (IMMCO Inc.) used your limo service Feb 21-24. I just wanted you to know that for the first 2 days you had a driver by the name of Judy (sorry I don't recall her last name) that provided excellent customer service. She was prompt and attentive, she had a very good knowledge of the city. I will be returning in May and I can assure you if we have a large group and need her service we will most definitely contact you.

Antonio Forbes
March 28, 2011

Dear Maureen,

I just wanted to say thank you for all of your help on Saturday! Your drivers are fantastic; everything went so smoothly. The transfer from Carnegie Hall to Daniel was made in record time. We really appreciate your help and we love working with you!

Best regards, Katie Nojima Special Events Manager
March 28, 2011

Dear Maureen,

I just wanted to say thank you for all of your help on Saturday! Your drivers are fantastic; everything went so smoothly. The transfer from Carnegie Hall to Daniel was made in record time. We really appreciate your help and we love working with you!

Best regards, Katie Nojima Special Events Manager
January 19, 2011

Dear Sir,

I am a Delta crewmember. I flew into JFK on December 26, the day of the blizzard. Our hotel was unable to provide transportation for my crew of 13, so we contacted Golden Touch. Despite the conditions your staff rose to the task. Even though the roads were nearly impassable, your driver was able to get us safely to our hotel. I want to thank you for your service.

In addition, I want to add a special thank you to the driver that actually drove us that night. I wish I had his name, but I do believe he was of Eastern European descent. He picked us up around 3:30 AM December 27 in a full sized bus. Perhaps this information will be enough to identify this outstanding individual.

Your driver did an outstanding job in very difficult conditions. Not only was he safe, he took control of every situation that he came across that morning. At one point in the trip, we came upon a jam of vehicles stuck and struggling in the very deep snow. Your driver got out of the bus and took charge of the situation. He began to direct the other drivers stuck in the snow. He enlisted the help of others that night to help push the vehicles clear of the snow. Finally, after clearing the jam of several cars and trucks, he continued to our hotel with skill and cunning. He truly was a hero that night.

Please pass along to this driver my appreciation for his dedication. Few individuals exhibit such a work ethic. More importantly please pass along to your management, that this Delta pilot and his crew were truly impressed with this individual's outstanding service.

Sincerely, Vaughn Bateman Delta Airlines
November 13, 2009

Dear Sir,

To Everyone at Golden Touch,

Again, I want to thank you and your staff for all their help on the Wizard show at Pier 94. From the drivers to Liza, who went above and beyond by helping me on her day off, to all the staff who called to reconfirm, double check, etc. I've been using Music Express and CLS for ten years and I have to say that the diversity of the products you offer and the professional service that begins with the people in your office, firmly cemented your company as one of the key providers of ground transportation for future business. I look forward to continuing to work with you, Liza, and the rest of your staff in the future.

All the best!

Joseph Mauceri Entertainment Department, Linden FROSCH
June 12, 2009

To Everyone at Golden Touch,

We just wanted to let you know what a great job you all have done again this year. As you know it was a very ambitious show and it added lots of logistical craziness to our job. You and your team were terrific.

It is always such a pleasure to work with you and also to know that whatever we need will be taken care of immediately. Your two dispatchers were very attentive and on top of our needs. Gregory especially was good, a bit ahead of our needs which made Phyllis' job easier, as this was her first time.

With best regards and until next year,

Thank you, TONY AWARD COORDINATORS
June 12, 2009

Tom and Connie, Thanks for the flawless and professional transfers EWR to/from Manhattan. Both drivers did a fantastic job.

I appreciate the great partnership!

Ross Mantione, VP Partner Marketing Travelocity.

Regards, Ross Mantion Chief Operating Officer
January 26, 2005

Dear Connie,

Let me express my thanks to you and to all of your staff for excellent service you provided for czech airlines during past weekend. That weekend seemed to be for the other airline suppliers of services barrier they could not cross over. You were the only company prepared in advance and you proved it. Once again, Thank you.

Sincerely, Vladimir Naxera Station Manager JFK/EWR Czech Airlines.
October 2, 2004

Dear Joseph Stirone,

Thank you so much for the phenomenal job you did a Columbia's Homecoming of October 2nd. Your constant attention to detail made the day a great success. Thanks to your communication skills and Nancy's command and organization, the fleet buses were loaded quickly and efficiently in both directions. Your well-informed drivers handled the route smoothly and handled the constant crowd with grace. The collaboration among your company, the DOT, the NYPD, and Columbia's Public Safety office were impressive.

Thank you on behalf of 3,000 students and alumni served!

Regards, Ember Deitz Goldstein Chief Operating Officer
April 23, 2002

Dear Tom,

Thank you for the last decade of excellent transportation service that Golden Touch has provided to the crewmembers of American Airlines. I know that with any business, it is the employees that make a great company. It is your employees and you that have made our relationship work so well. On behalf of American Airlines, I would like to express our "Thanks" to your entire staff, administrative personnel, dispatchers, instructors, managers, everyone at Golden Touch and most importantly to the front line of your organizations, the "Drivers". The drivers that we know are always there in all kinds of weather, any hour of the day, holidays included to transport our crewmembers safely to their destination.

#

Tom, please extend our appreciation to everyone at Golden Touch for their outstanding performance over the past ten years and we look forward to continuing our excellent working relationship.

Sincerely, Joseph McCauley Manager Flight Administration NY American Airlines, Inc.
Captian Tom Hendricks

General Manager - Line Operation

Tom Herrschaft

Golden Touch Transportation of New York

109-15 14th avenue

College Point, NY 11356

Dear Tom,

#

I just wanted to drop u a note to say how much i appericated the outstanding work by you and your company during the NYC transportation strike. We sincerely appericate the extraordinary efforts you provided us throughout this ordeal. In short Tom, you saved our company, crews and passengers from potentially devastating operational imapct.

On behalf of Delta Air Lines, please accept my heartfelt gratitude. Please pass on these thanks to all of your employees involved in making this happen. We are very proud of our long-standing association with you and your company and look forward to continuing this strong relationship.

Warmest regards,

Tom Hendricks General Manager - Line Operation
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